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Customer Service

  • Delivery: Medical Equipment: 75 miles. Prescriptions: 25 miles.
  • 24 hour emergency service
  • Evaluation of client for specialized products
  • Evaluation of client's home for wheelchair accessibility
  • Evaluation of client's workplace for wheelchair accessibility
  • Evaluation of client's feasibility for wheelchair transport
  • Time and travel to secure proper documentation for patient
  • Time and labor involved with trial fittings and product sampling
  • Pressure mapping for proper seating system
  • Labor for warranty repair of defective products
  • Pick-up and delivery of product
  • Monitoring use of product
  • Billing of primary or secondary payer sources
  • Rework of denied claims
  • User compliance reports
  • Product and technology training for physicians and therapists
  • In-store health clinics (blood pressure, respiratory, glucose, etc.)
  • Cleaning of equipment
  • Loaner products while client's product is in for service
  • Respiratory health education to seniors in assisted living centers
  • Labor to build or assemble and test sophisticated mobility equipment
  • Providing additional E tanks at no charge
  • Provide oxygen conserving devices for client's ease of portability of O2
  • Providing equipment in special cases prior to being able to bill for them
  • Accepting assignment (we file your claim with the insurance company or Medicare so you receive the maximum benefit available
  • Participating Provider with Medicare
  • Accredited by the Joint Commission
  • Follow-up with physicians (progress and compliance)
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